Refund Policy

Refund & Cancellation Policy

This Refund Policy describes the conditions under which refunds, cancellations, and payment disputes relating to purchases made through the Trademythic website (the “Website”) may be handled.

By purchasing products or services through the Website, you acknowledge and agree to the terms outlined in this Refund Policy.

Fadsvane is a digital entertainment platform operated by Damevois LLC, with its registered office at:

1434 Spruce St Downtown Suite 135 Boulder CO 80302 US

References to “Trademythic”, “we”, “us”, or “our” refer to the brand and its operating entity, Damevois LLC.

Nature of Digital Products

Trademythic sells digital gaming products, including but not limited to:

  • Game point cards
  • Digital gift cards
  • CDKeys
  • Activation codes
  • Redeem codes
  • Digital gaming vouchers

All products sold through the Website are digitally delivered products only. No physical goods are shipped.

Due to the nature of digital products, all successfully delivered products are generally non-refundable once the code, key, or voucher has been issued or displayed.

Eligible Refund Situations

Refund requests may only be considered under the following circumstances:

  1. Duplicate Transactions

The customer was charged more than once for the same order due to a payment or system error.

  1. Non-Delivery

The purchased digital product was not delivered successfully due solely to a verified technical or operational issue attributable to us.

  1. Invalid or Unusable Codes

A delivered code is confirmed to be invalid, unused, and non-functional after verification by our support team.

Customers may be required to provide:

  • Screenshots
  • Error messages
  • Redemption attempts
  • Supporting account information

for investigation purposes.

Non-Refundable Situations

Refunds will not be issued under the following conditions:

  • Incorrect email address provided by the customer
  • Incorrect platform, region, server, or product selection
  • Customer change of mind after purchase
  • Accidental purchases
  • Delays caused by publishers or third-party providers
  • Product compatibility issues clearly stated on the product page
  • Codes already redeemed, activated, consumed, or used
  • Game account restrictions, bans, or suspensions
  • Promotional or discounted items unless required by applicable law
  • Failure to read product descriptions before purchase

Customers are responsible for reviewing all product details carefully before completing payment.

Order Cancellation

Orders may only be cancelled before:

  • The digital code or product has been issued; or
  • Delivery processing has begun.

Once a digital product has been displayed, sent, or delivered electronically, cancellation is no longer possible.

Fraud Prevention & Chargebacks

Customers agree to contact our support team before initiating any payment dispute or chargeback.

We reserve the right to dispute chargebacks where:

  • Delivery records confirm successful fulfillment
  • Redemption activity is detected
  • Fraudulent or abusive activity is suspected

Fraudulent chargebacks or abuse of payment systems may result in:

  • Permanent account suspension
  • Restriction of future purchases
  • Reporting to payment processors or fraud prevention services
  • Legal action where permitted by applicable law

Refund Processing Time

Approved refunds will be returned to the original payment method whenever reasonably possible.

Estimated processing times:

  • Credit/Debit Cards: 5–15 business days
  • Alternative Payment Methods: 3–10 business days
  • Cryptocurrency payments (if applicable): subject to network confirmation conditions

Actual refund timing may vary depending on the payment provider or financial institution.

Limitation of Liability

To the maximum extent permitted by applicable law, Trademythic shall not be liable for:

  • Customer purchasing mistakes
  • Incompatibility caused by incorrect customer selection
  • Publisher-side restrictions or account actions
  • Temporary outages or third-party service interruptions
  • Indirect or consequential losses

Our maximum liability for any disputed transaction shall not exceed the original purchase amount of the relevant order.

Contact Information

For refund-related inquiries, please contact:

support@trademythic.shop

We aim to respond to customer inquiries within 24–48 business hours.